RETURNS AND CANCELLATION POLICIES AND PROCEDURES

 

We hope that you are delighted with your order, but if for some reason you are not we have set out below a summary of your rights in the event that you wish to return a product.

 

YOUR CANCELLATION RIGHTS

As you are a consumer and have made an order online you may, in accordance with the Consumer Contracts Regulations 2013, cancel your order and obtain a refund (or exchange) within 14 working days from delivery. Should you wish to do so please email us at salon@shinehairgroup.com.

 

Unless the goods are faulty, you will be required to arrange and pay for the cost of returning them to us. Please ensure you obtain a proof of postage when you do so (in case you need to show you have returned the goods, in the unlikely event that we do not receive the returned parcel). Alternatively, online orders can be returned at our salon with your original order confirmation.

 

If you require a refund we will refund the price paid by you for the goods within 14 days after the day on which we receive the Products back from you.

Refunds will only be made against the original credit/debit card used.

We will not provide a full refund if the goods show signs of unreasonable use. You can choose to arrange for such goods to be returned to you within 28 days of our notification.

 

YOUR RIGHTS IF THERE IS A PROBLEM WITH A PRODUCT

In addition to the rights described above (and in accordance with your rights under the Consumer Rights Act 2015), if the goods you receive are damaged or faulty, or not what you originally ordered we will be happy to exchange the items or offer you a refund.

Please notify us as soon as possible by calling us on 01273 604404

To ensure prompt resolution, please provide the order number and keep the box, packing materials and the damaged items for inspection.